Terms of Service
Last Updated: 29 December 2025
These Terms of Service (“Terms”) govern your access to and use of the MatchUp Events website, applications and services (collectively, the “Platform”). By creating an account or using the Platform, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Platform.
1. About MatchUp Events
MatchUp Events (“MatchUp Events”, “we”, “us”, or “our”) provides social and matchmaking events, networking features and related services.
You can contact us at:
Email: info@matchupevents.com
Website: https://www.matchupevents.com
2. Eligibility
You must be at least 18 years old to use the Platform.
By creating an account, you represent and warrant that:
You are 18 years of age or older;
You have the legal capacity to enter into these Terms; and
Any information you provide is true, accurate and up to date.
We may close or suspend accounts where we reasonably believe these requirements are not met.
3. Your Account
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us promptly if you suspect any unauthorised access to your account.
You agree not to share your account with others or use another person’s account without permission.
We may, acting reasonably, suspend or terminate your account if we believe you have breached these Terms or used the Platform in a way that may cause harm to you, other users or MatchUp Events.
4. Acceptable Use and Community Guidelines
You agree that you will not use the Platform to:
Break any law or regulation;
Harass, abuse, threaten, stalk, defame or otherwise harm others;
Upload, share or link to content that is:
Illegal, hateful, discriminatory or sexually explicit;
Violent, incites violence or promotes self-harm;
Spam, advertising or promotional material not authorised by MatchUp Events;
Misrepresent your identity, age, relationship status or intentions;
Collect or harvest information about other users without their consent;
Attempt to gain unauthorised access to the Platform or our systems;
Use the Platform for any commercial purpose without our prior written consent.
We may remove content or suspend/terminate accounts where we reasonably believe these rules have been breached.
5. User Content and Licence
“User Content” means any text, images, photos, videos, profile information, messages or other content you upload, post or share on the Platform.
You retain ownership of your User Content.
You grant MatchUp Events a non-exclusive, worldwide, royalty-free licence to use, host, store, display, reproduce, modify (for formatting and technical purposes), and distribute your User Content in connection with operating, improving and promoting the Platform.
You represent and warrant that:
You have the rights necessary to post the User Content; and
Your User Content does not infringe the rights of any third party or breach any law.
We may remove or restrict access to User Content that we reasonably believe breaches these Terms or our policies.
6. Events, Interactions and Safety
MatchUp Events facilitates introductions and events but does not control how users behave offline.
You are solely responsible for your interactions with other users and your decisions to attend events or meet in person.
We do not conduct criminal record checks or verify the identity of every user, although we may undertake certain checks or verifications at our discretion.
You should use common sense and take reasonable precautions when meeting others, including meeting in public places and telling a friend where you are going.
To help keep the community safe, you can block or report users through the Platform (where available) or by contacting us.
7. Payments, Bookings and Cancellations
Some features of the Platform, including certain events or premium services, may require payment.
Payments are processed by our third-party payment providers (see our Privacy Policy for more information).
Prices, fees and any applicable taxes will be shown before you complete a purchase.
Unless otherwise stated at the time of purchase:
Tickets and fees are non-refundable, except where required by Australian consumer law or where an event is cancelled by MatchUp Events.
If an event is cancelled by MatchUp Events, we will provide a refund or a credit, at our discretion and subject to applicable law.
Nothing in these Terms limits your rights under the Australian Consumer Law.
8. Intellectual Property of MatchUp Events
The Platform, including all software, designs, logos, trademarks, text and other content (excluding User Content), is owned by or licensed to MatchUp Events and is protected by intellectual property laws.
You must not:
Copy, modify, distribute, sell or lease any part of the Platform; or
Reverse engineer or attempt to extract the source code of the Platform, unless allowed by law or with our prior written permission.
9. Privacy
Our collection, use and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.
By using the Platform, you acknowledge that you have read and understood our Privacy Policy and consent to your personal information being handled in accordance with it.
10. Third-Party Services and Links
The Platform may contain links to third-party websites or services, or may allow you to interact with third-party content.
We do not control and are not responsible for third-party websites, services or content.
Your use of third-party services is subject to their own terms and privacy policies.
11. Suspension and Termination
We may, acting reasonably, suspend or terminate your access to the Platform (including your account) if:
You breach these Terms or our other policies;
We reasonably believe your use may cause harm to you, other users or MatchUp Events; or
We are required to do so by law or a regulatory authority.
You may close your account at any time through the Platform (if that feature is available) or by contacting us.
On termination:
Your right to use the Platform ends; and
We may delete or de-identify your account and User Content, subject to our legal obligations and our Privacy Policy.
12. Disclaimers
To the maximum extent permitted by law:
The Platform and all content are provided “as is” and “as available”;
We do not guarantee that the Platform will be error-free, secure or always available; and
We do not guarantee that you will find matches, relationships, friendships or any particular outcome through the Platform or events.
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy implied or imposed by any applicable law (including the Australian Consumer Law) that cannot be lawfully excluded, restricted or modified.
13. Limitation of Liability
To the maximum extent permitted by law:
MatchUp Events is not liable for any indirect, consequential, incidental or special loss, or loss of profits, arising out of or in connection with your use of the Platform, your attendance at events, or your interactions with other users.
Our total aggregate liability to you for all claims arising out of or in connection with the Platform or these Terms is limited to the greater of:
AUD $100; or
The total amount you have paid to MatchUp Events for paid services in the 12 months before the event giving rise to the claim.
This limitation does not apply to liability that cannot be limited under law (for example, certain guarantees under the Australian Consumer Law).
14. Changes to the Platform and These Terms
We may update or modify the Platform from time to time.
We may also update these Terms occasionally. When we do, we will post the updated Terms on the Platform and update the “Last Updated” date above. If the changes are material, we will take reasonable steps to notify you (for example, by email or in-app notification).
Your continued use of the Platform after the updated Terms are posted constitutes your acceptance of the changes.
15. Governing Law
These Terms are governed by the laws of Western Australia, and you submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts of appeal from them.
16. Contact Us
If you have any questions about these Terms, please contact:
Email: info@matchupevents.com
Website: https://www.matchupevents.com
Welcome to MatchUp Events (“MatchUp Events”, “we”, “us”, or “our”).
We are committed to protecting your privacy and handling your personal information in a responsible way. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website, applications and services (collectively, the “Platform”).
As an Australian-based service, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using MatchUp Events, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.
1. About MatchUp Events
MatchUp Events provides social and matchmaking events and related services. We are based in Australia and may use service providers located in Australia and overseas to help us operate the Platform.
If you have any questions about this Privacy Policy, you can contact us using the details in Section 14.
2. Information We Collect
We collect different types of information so we can provide and improve our services.
2.1 Personal Information
When you register, create or update a profile, or otherwise interact with MatchUp Events, we may collect personal information such as:
Name and contact details (e.g. email address, phone number)
Date of birth and age
Gender
Profile photo and other images you upload
Location information (for example, city or region, and approximate location if you choose to share it)
Social media handles or links (if you choose to add them)
Payment-related information (see Section 8 – Payments)
Some of the information you provide, such as your relationship goals, preferences or certain profile details, may be considered “sensitive information” under the Privacy Act (for example, sexual orientation, religious or cultural preferences if you choose to share them). We only collect this type of information with your consent, and we use it only for the purposes described in this Policy (primarily, to provide you with relevant matches and events).
2.2 Event, Match and Communications Data
We may collect information about your use of the Platform, including:
Events and activities you view, join, create or interact with
Your preferences, interests, and “Looking For” details
Matches, connections and interactions with other users
Messages, chats and other content you send via the Platform
We process this information to provide the core matchmaking and event services, and to maintain a safe environment.
2.3 Device and Usage Data
When you use the Platform, we automatically collect certain technical and usage information, such as:
IP address, browser type, device identifiers and operating system
Access dates and times, pages viewed, referring URLs and clickstream data
Cookie identifiers and similar tracking data (see Section 5 – Cookies and Tracking)
We use this information for security, analytics and to improve the performance of the Platform.
3. Why We Collect and How We Use Your Information
We collect and use your personal information for purposes that are reasonably necessary for operating MatchUp Events, including to:
Create, verify and manage your user account
Provide and personalise the Platform, including:
Suggesting relevant events and matches
Displaying your profile (according to your settings)
Facilitate event registrations, attendance and payments
Enable communication between users (messages, connections, invitations)
Send you important service-related communications, such as:
Account verification, password resets
Event confirmations, changes and reminders
Safety, security and legal notifications
Send you marketing and promotional communications (only where permitted by the Spam Act 2003 (Cth) and your preferences – see Section 7)
Monitor and enhance the safety, security and integrity of the Platform, including detection and prevention of fraud, abuse or prohibited content
Conduct analytics, research and service improvements
Comply with our legal and regulatory obligations, resolve disputes, and enforce our Terms of Service
Where we collect sensitive information, we use it only with your consent and only for the purposes of providing and improving the Platform (for example, matching you with compatible attendees and events).
4. Legal Basis (Australia)
Under the Privacy Act and APPs, we collect, use and disclose your personal information only where it is reasonably necessary for our functions and activities, and only by lawful and fair means. In practice, this means:
Information necessary to provide the Platform and run our business is collected on the basis that it is reasonably necessary for our functions and activities.
Where information is sensitive (such as details about your preferences or orientation, if you choose to provide them), we rely on your consent.
For direct marketing by email or SMS, we comply with the Spam Act 2003 (Cth) and obtain your consent where required.
5. Cookies and Tracking
We use cookies and similar technologies to:
Keep you signed in and maintain your session
Remember your preferences and settings
Understand how people use the Platform (analytics and performance)
Improve and personalise our content and services
You can manage or disable cookies in your browser or device settings. However, if you block certain cookies, some features of the Platform may not function properly.
If we use third-party analytics or advertising tools, those providers may also set cookies or similar technologies in accordance with their own privacy policies. We do not permit these providers to use information collected via our Platform for their own unrelated purposes.
6. How We Share or Disclose Information
We may share or disclose your personal information in the following circumstances:
6.1 With Other Users
Limited profile information (such as your first name, age, general location, profile photo and “About” information) may be visible to other registered users, in accordance with your profile and privacy settings.
Information you choose to share in messages, chats or event interactions will be visible to the recipients.
We encourage you not to share contact details or highly sensitive information in your public profile or messages unless you are comfortable doing so.
6.2 With Our Service Providers
We engage third-party service providers to help us operate and improve MatchUp Events, for example:
Website and application hosting, cloud infrastructure and data storage
Email and SMS delivery
Analytics, performance monitoring and customer support tools
Payment processing (see Section 8 – Payments)
These providers may handle personal information on our behalf. We only authorise them to use or disclose personal information as necessary to perform services for us or to comply with legal requirements.
6.3 Overseas Disclosure
Some of our service providers may be located outside Australia, including in countries such as [insert key locations, e.g. the United States and the European Union]. Where we disclose personal information to overseas recipients:
We take reasonable steps to ensure those recipients handle your personal information in a way that is consistent with the Australian Privacy Principles; and
By using the Platform, you acknowledge that your personal information may be processed in these overseas locations.
6.4 Legal and Safety Reasons
We may access, preserve or disclose your information if we reasonably believe it is necessary to:
Comply with applicable laws, regulations, legal processes or enforceable government requests
Protect the rights, property or safety of MatchUp Events, our users or the public
Detect, investigate or prevent fraud, security or technical issues
Enforce our Terms of Service, including investigation of potential violations
6.5 Business Transfers
If MatchUp Events is involved in a merger, acquisition, sale of assets, reorganisation or similar transaction, your personal information may be transferred as part of that transaction. We will notify you (for example, by posting on the Platform) if such a change in ownership or control occurs.
We do not sell your personal information to third parties.
7. Direct Marketing and Communications
We may send you different types of communications:
1. Service and transactional communications
These include emails or messages about your account, security alerts, event bookings and other service-related updates.
These are necessary for using the Platform and you cannot opt out of receiving them, except by closing your account.
2. Marketing and promotional communications
With your consent where required, we may send you information about new events, features, offers or promotions from MatchUp Events.
We comply with the Spam Act 2003 (Cth). You can opt out of marketing emails or SMS at any time by:
Clicking the “unsubscribe” link in the message, or
Updating your communication preferences in your account (if available), or
Contacting us using the details in Section 14.
8. Payments
If you purchase tickets or other paid services through the Platform:
Payments are processed by our third-party payment provider(s) (for example, [Stripe/other provider]), who will handle your payment card details in accordance with their own security standards and privacy policies.
MatchUp Events does not store full credit or debit card numbers on our servers. We may retain limited information related to your transactions (such as the last four digits of your card, payment amount and date) for record-keeping, reconciliation and fraud-prevention purposes.
9. Data Security
We use reasonable administrative, technical and physical safeguards to help protect your personal information from unauthorised access, modification or disclosure. These measures may include:
Encryption in transit (HTTPS)
Access controls, authentication and logging
Secure development practices and regular monitoring
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
If we become aware of a data breach that is likely to result in serious harm, we will assess the situation and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with applicable laws.
10. Your Rights and Choices
Subject to certain exceptions under the Privacy Act, you have the right to:
Access the personal information we hold about you
Request correction of any inaccurate, incomplete or outdated information
Withdraw consent where we rely on your consent (for example, for certain types of sensitive information or marketing)
Opt out of marketing communications at any time
Complain if you believe we have not handled your personal information in accordance with this Policy or the Australian Privacy Principles
You can often access and update your information directly through your account settings. Otherwise, please contact us using the details in Section 14 and we will respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Current contact details are available at www.oaic.gov.au.
11. Data Retention
We retain personal information for as long as it is reasonably necessary to:
Provide the Platform and related services to you
Maintain business records for accounting, tax and legal purposes
Resolve disputes and enforce our agreements
Meet any other legal or regulatory obligations
When personal information is no longer required for these purposes, we will take reasonable steps to delete or de-identify it.
If you close your account, we will take reasonable steps to delete or de-identify your profile and other personal information, but we may retain certain records (for example, transaction history, security logs or information required for legal compliance) for a longer period.
12. Children and Minors
MatchUp Events is not intended for individuals under the age of 18.
We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has provided us with personal information, we will take reasonable steps to delete that information and, if applicable, close the related account.
If you believe a minor has provided us with personal information, please contact us using the details below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we do, we will post the updated version on this page and update the “Last Updated” date above.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. Your continued use of the Platform after any changes are posted indicates your acceptance of the updated Policy.
14. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or how MatchUp Events handles your personal information, please contact us at:
Email: info@matchupevents.com
Website: https://www.matchupevents.com
We will respond to your query or complaint within a reasonable period.