Terms and Conditions
Last Updated: 29 December 2025
1. Introduction and Acceptance
Welcome to MatchUp Events.
These Terms and Conditions ("Terms") are a legal agreement between you and MatchUp Events ("MatchUp Events", "we", "us", or "our") and govern your access to and use of:
The MatchUp Events website at www.matchupevents.com
Any MatchUp Events mobile applications
All related services, features and content
(collectively, the "Platform").
By creating an account, accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy (which forms part of these Terms). If you do not agree, you must not use the Platform.
2. About MatchUp Events
MatchUp Events is an Australian-based service that provides:
Social and matchmaking events
Networking and connection features
Event discovery, booking and management tools
Related community and communication services
Contact details:
Email: info@matchupevents.com
Privacy queries: privacy@matchupevents.com
Website: www.matchupevents.com
3. Eligibility and Account Registration
3.1 Age Requirement
You must be at least 18 years of age to use the Platform.
By creating an account, you represent and warrant that:
You are 18 years of age or older;
You have the legal capacity to enter into a binding contract; and
You will comply with these Terms and all applicable laws.
3.2 Account Registration
To access certain features, you must create an account by providing:
Your name, email address, date of birth and other required information; and
A secure password.
You agree that:
All information you provide is true, accurate, current and complete;
You will keep your account information up to date;
You are responsible for maintaining the confidentiality of your login credentials; and
You are responsible for all activity that occurs under your account.
3.3 Account Security
You must notify us immediately if you suspect any unauthorised access to or use of your account.
You must not share your account with others or use another person's account without their permission.
We are not liable for any loss or damage arising from your failure to protect your account credentials.
3.4 One Account Per Person
You may only create and maintain one account. Creating multiple accounts may result in suspension or termination of all your accounts.
4. Acceptable Use and Community Standards
4.1 General Conduct
You agree to use the Platform in a lawful, respectful and responsible manner.
You must not:
Use the Platform for any unlawful purpose or in breach of any applicable laws or regulations;
Harass, threaten, stalk, abuse, defame, intimidate or discriminate against any person;
Impersonate any person or entity, or falsely state or misrepresent your identity, age, relationship status or affiliation;
Engage in conduct that is fraudulent, deceptive or misleading;
Use the Platform to solicit money, promote commercial services (unless authorised by MatchUp Events), or engage in spam or unsolicited advertising;
Collect, harvest or scrape information about other users without their consent;
Attempt to gain unauthorised access to the Platform, other users' accounts, or our systems or networks;
Interfere with or disrupt the operation of the Platform or servers or networks connected to it;
Use any automated means (bots, scripts, crawlers) to access the Platform without our prior written consent;
Reverse engineer, decompile or disassemble any part of the Platform; or
Encourage or assist any other person to do any of the above.
4.2 Prohibited Content
You must not upload, post, share or transmit any content that:
Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, or otherwise objectionable;
Promotes violence, self-harm, terrorism, hatred or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability or any other protected characteristic;
Infringes the intellectual property, privacy, publicity or other rights of any third party;
Contains viruses, malware or other harmful code;
Is spam, advertising or promotional material not authorised by MatchUp Events; or
Violates any applicable law or regulation.
4.3 Enforcement
We reserve the right, but are not obligated, to:
Monitor, review or remove any User Content (defined below) that we reasonably believe breaches these Terms or our policies;
Suspend or terminate accounts that breach these Terms; and
Report illegal activity to law enforcement or regulatory authorities.
We are not responsible for User Content and do not endorse any opinions, recommendations or advice expressed by users.
5. User Content
5.1 What is User Content?
"User Content" means any text, images, photos, videos, audio, profile information, messages, posts, comments or other content that you upload, post, share or transmit on or through the Platform.
5.2 Your Responsibility
You are solely responsible for your User Content. You represent and warrant that:
You own or have the necessary rights, licences and consents to post your User Content;
Your User Content does not infringe or violate the intellectual property, privacy, publicity or other rights of any third party; and
Your User Content complies with these Terms and all applicable laws.
5.3 Licence to MatchUp Events
By posting User Content on the Platform, you grant MatchUp Events a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to:
Use, host, store, reproduce, modify (for formatting, technical or operational purposes), adapt, publish, display, distribute and communicate your User Content in connection with operating, providing, improving, promoting and protecting the Platform and our services.
This licence continues for a commercially reasonable period after you delete your User Content or close your account, to the extent necessary for us to provide services to other users (for example, where your content appears in another user's message history) and to comply with legal obligations.
5.4 Removal of User Content
We may, but are not obligated to, remove or restrict access to User Content that we reasonably believe:
Breaches these Terms or our policies;
May expose MatchUp Events or our users to liability; or
Is otherwise harmful or inappropriate.
You can delete your own User Content at any time through the Platform (where that feature is available), but copies may remain in backups or caches for a reasonable period.
6. Events, Bookings and Interactions
6.1 Event Information
MatchUp Events facilitates the discovery, promotion and booking of social and matchmaking events. Event details (including date, time, location, price and description) are provided by MatchUp Events or event organisers.
While we take reasonable care to ensure event information is accurate, we do not guarantee that all details are complete, current or error-free. Event details may change, and events may be postponed or cancelled.
6.2 Bookings and Tickets
When you book or purchase a ticket for an event, you enter into a contract with MatchUp Events (or, where stated, with a third-party event organiser).
You will receive a booking confirmation by email. Please check your details carefully.
You are responsible for ensuring you meet any eligibility or entry requirements for the event (for example, age restrictions, dress codes).
6.3 Payments
Payments for events and other paid services are processed by our third-party payment providers (for example, Stripe).
Prices are displayed in Australian Dollars (AUD) and include GST where applicable, unless otherwise stated.
By providing payment information, you represent that you are authorised to use the payment method.
MatchUp Events does not store full credit or debit card numbers. See our Privacy Policy for more information.
6.4 Refunds and Cancellations
Unless otherwise stated at the time of purchase or required by law:
Tickets and fees are non-refundable once purchased.
If you cannot attend an event, you may be able to transfer your ticket to another person (subject to the event organiser's approval and any applicable terms).
If an event is cancelled or materially changed by MatchUp Events, we will provide you with:
A full refund of the ticket price; or
A credit or alternative event option, at our discretion.
Your rights under the Australian Consumer Law (see Section 13) are not affected by this clause.
6.5 Your Conduct at Events
When attending events, you agree to:
Behave respectfully and lawfully;
Follow any rules, instructions or codes of conduct provided by MatchUp Events or the venue;
Not engage in harassment, violence, discrimination or other inappropriate behaviour; and
Respect the safety, privacy and property of others.
We may remove you from an event or ban you from future events if you breach these standards.
6.6 Safety and Interactions with Other Users
MatchUp Events facilitates introductions and connections, but we do not control the behaviour of users or guarantee the safety of any interaction or event.
You are solely responsible for your interactions with other users, both online and offline.
We do not conduct criminal background checks or verify the identity, credentials or intentions of every user, although we may undertake certain checks or verifications at our discretion.
You should exercise caution and common sense when interacting with others, including:
Meeting in public places;
Telling a friend or family member where you are going;
Not sharing financial information, passwords or other sensitive details; and
Trusting your instincts and leaving any situation that makes you uncomfortable.
If you experience or witness inappropriate behaviour, you can block or report users through the Platform or by contacting us.
7. Intellectual Property
7.1 Ownership of the Platform
The Platform and all content, software, designs, graphics, logos, trademarks, text, audio, video and other materials (excluding User Content) are owned by or licensed to MatchUp Events and are protected by Australian and international intellectual property laws.
7.2 Limited Licence to Use the Platform
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial use.
You must not:
Copy, modify, distribute, sell, lease, rent or sublicense any part of the Platform;
Reverse engineer, decompile, disassemble or attempt to extract the source code of the Platform;
Remove, alter or obscure any copyright, trademark or other proprietary notices; or
Use the Platform or any content for any commercial purpose without our prior written consent.
7.3 Trademarks
"MatchUp Events" and related logos, names and designs are trademarks of MatchUp Events. You must not use our trademarks without our prior written permission.
8. Privacy and Data Protection
Your privacy is important to us. Our collection, use and disclosure of personal information is governed by our Privacy Policy, which is incorporated into and forms part of these Terms.
By using the Platform, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use and disclosure of your personal information in accordance with it.
Key points:
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal information to provide and improve the Platform, facilitate events and matches, and communicate with you.
We may share information with service providers, other users (in accordance with your settings), and as required by law.
You have rights to access, correct and request deletion of your personal information (subject to certain exceptions).
For full details, please read our Privacy Policy.
9. Communications and Marketing
9.1 Service Communications
By creating an account, you consent to receive service-related communications from MatchUp Events, including:
Account verification and security alerts;
Event confirmations, reminders and updates;
Important notices about the Platform or changes to these Terms or our Privacy Policy; and
Responses to your enquiries or support requests.
You cannot opt out of these communications, except by closing your account.
9.2 Marketing Communications
With your consent (where required by the Spam Act 2003 (Cth)), we may send you marketing and promotional communications, including:
Information about new events, features and offers;
Tips, news and updates from MatchUp Events; and
Surveys and feedback requests.
You can opt out of marketing communications at any time by:
Clicking the "unsubscribe" link in any marketing email;
Updating your communication preferences in your account settings (if available); or
Contacting us at info@matchupevents.com.
Opting out of marketing will not affect service-related communications.
10. Third-Party Services and Links
10.1 Third-Party Content and Links
The Platform may contain links to third-party websites, services, applications or content that are not owned or controlled by MatchUp Events.
We do not endorse, monitor or assume responsibility for any third-party content, websites or services. Your use of third-party services is at your own risk and subject to their own terms and privacy policies.
10.2 Third-Party Integrations
The Platform may allow you to connect or integrate with third-party services (for example, social media accounts, payment providers, or calendar apps).
By using these integrations, you authorise MatchUp Events to access and use information from those services in accordance with our Privacy Policy and the third party's terms.
11. Suspension, Termination and Account Closure
11.1 Suspension or Termination by MatchUp Events
We may, acting reasonably, suspend or terminate your access to the Platform (including your account) immediately and without prior notice if:
You breach these Terms or any other policies or guidelines;
We reasonably believe your use of the Platform may cause harm to you, other users, MatchUp Events or third parties;
We reasonably suspect fraudulent, illegal or unauthorised activity;
We are required to do so by law, court order or regulatory authority; or
We decide to discontinue the Platform or certain features (see Section 11.4).
11.2 Termination by You
You may close your account at any time by:
Using the account deletion feature in the Platform (if available); or
Contacting us at info@matchupevents.com.
11.3 Effect of Termination
On termination or closure of your account:
Your right to access and use the Platform ends immediately;
We may delete or de-identify your account and User Content, subject to our legal obligations and our Privacy Policy (see Section 11 of the Privacy Policy – Data Retention);
You remain liable for any obligations incurred before termination (for example, payment for tickets or services); and
Sections of these Terms that by their nature should survive termination (including Sections 5.3, 7, 12, 13, 14 and 16) will continue to apply.
11.4 Discontinuation of the Platform
We reserve the right to modify, suspend or discontinue the Platform (or any part of it) at any time, with or without notice, for any reason (including for maintenance, upgrades, or business reasons).
We are not liable to you or any third party for any modification, suspension or discontinuation of the Platform.
12. Disclaimers
12.1 "As Is" and "As Available"
To the maximum extent permitted by law, the Platform and all content, services and features are provided "as is" and "as available", without any warranties or guarantees of any kind, whether express or implied.
12.2 No Warranties
We do not warrant or guarantee that:
The Platform will be uninterrupted, secure, error-free or free from viruses or other harmful components;
Any defects or errors will be corrected;
The Platform will meet your requirements or expectations;
Any information, content or materials on the Platform are accurate, complete, reliable or current; or
You will achieve any particular result, outcome, match, relationship or connection through the Platform or events.
12.3 User Responsibility
You acknowledge and agree that:
Your use of the Platform is at your own risk;
You are solely responsible for your interactions with other users and your decisions to attend events or meet people; and
MatchUp Events does not conduct comprehensive background checks or verify the identity, credentials, intentions or suitability of users.
12.4 Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy that you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified ("Non-Excludable Rights").
Subject to your Non-Excludable Rights, all other warranties, guarantees and conditions (whether express or implied) are excluded to the maximum extent permitted by law.
13. Limitation of Liability
13.1 Exclusion of Certain Losses
To the maximum extent permitted by law, MatchUp Events (including our officers, employees, agents, contractors and related entities) is not liable to you or any third party for any:
Indirect, incidental, consequential, special or punitive loss or damage;
Loss of profits, revenue, business, data, goodwill or reputation;
Loss or damage arising from your use of or inability to use the Platform;
Loss or damage arising from your interactions with other users or attendance at events;
Loss or damage arising from any unauthorised access to or use of your account or personal information;
Loss or damage arising from any third-party content, services or links; or
Loss or damage arising from any modification, suspension or discontinuation of the Platform,
even if we have been advised of the possibility of such loss or damage.
13.2 Cap on Liability
To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with the Platform, these Terms, or your use of our services, whether in contract, tort (including negligence), statute or otherwise, is limited to the greater of:
AUD $100; or
The total amount you have paid to MatchUp Events for paid services in the 12 months immediately before the event giving rise to the claim.
13.3 Non-Excludable Rights
Nothing in this Section 13 limits or excludes our liability for:
Fraud or fraudulent misrepresentation;
Death or personal injury caused by our negligence; or
Any other liability that cannot be excluded or limited under applicable law (including the Australian Consumer Law).
If the Australian Consumer Law or any other law implies a guarantee or condition into these Terms and that law prohibits us from excluding or limiting our liability, then our liability for breach of that guarantee or condition is limited (to the extent permitted by law) to, at our option:
In the case of goods: replacement, repair, or payment of the cost of replacement or repair; or
In the case of services: re-supply of the services, or payment of the cost of re-supply.
14. Indemnity
You agree to indemnify, defend and hold harmless MatchUp Events (and our officers, directors, employees, agents, contractors and related entities) from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with:
Your use of the Platform;
Your User Content;
Your breach of these Terms or any applicable law;
Your violation of the rights of any third party; or
Your conduct or interactions with other users (online or offline).
This indemnity survives termination of your account or these Terms.
15. Changes to the Platform and These Terms
15.1 Changes to the Platform
We may update, modify or discontinue any aspect of the Platform at any time, including features, functionality, content, pricing and availability, with or without notice.
15.2 Changes to These Terms
We may update or modify these Terms from time to time to reflect changes in our practices, technology, legal requirements or other factors.
When we make changes, we will:
Post the updated Terms on the Platform;
Update the "Last Updated" date at the top of this document; and
If the changes are material, take reasonable steps to notify you (for example, by email, in-app notification, or a prominent notice on the Platform).
Your continued use of the Platform after the updated Terms are posted constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Platform and close your account.
16. General Legal Terms
16.1 Entire Agreement
These Terms (together with our Privacy Policy and any other policies or guidelines referenced in these Terms) constitute the entire agreement between you and MatchUp Events regarding your use of the Platform and supersede any prior agreements, understandings or representations.
16.2 Severability
If any provision of these Terms is found to be invalid, illegal or unenforceable by a court or other authority, that provision will be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it will be severed from these Terms. The remaining provisions will continue in full force and effect.
16.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of MatchUp Events.
16.4 Assignment
You may not assign, transfer or delegate these Terms or your rights and obligations under them without our prior written consent.
We may assign, transfer or delegate these Terms or our rights and obligations (in whole or in part) at any time, including in connection with a merger, acquisition, sale of assets or other business transaction.
16.5 No Agency or Partnership
Nothing in these Terms creates any agency, partnership, joint venture, employment or franchise relationship between you and MatchUp Events.
16.6 Force Majeure
We are not liable for any failure or delay in performing our obligations under these Terms if that failure or delay is due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, strikes, or failures of third-party services or infrastructure.
16.7 Governing Law and Jurisdiction
These Terms are governed by the laws of Western Australia, and the laws of the Commonwealth of Australia that apply in Western Australia.
You irrevocably submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts of appeal from them for any dispute arising out of or in connection with these Terms or the Platform.
16.8 Dispute Resolution
Before commencing any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at info@matchupevents.com and providing a detailed description of the dispute and your proposed resolution.
We will attempt to resolve the dispute in good faith within a reasonable time (typically 30 days).
If the dispute cannot be resolved informally, either party may commence legal proceedings in accordance with Section 16.7.
17. Contact Us and Complaints
If you have any questions, concerns or complaints about these Terms or the Platform, please contact us:
General enquiries: info@matchupevents.com
Website: www.matchupevents.com
We will respond to your enquiry or complaint within a reasonable period.
These Terms of Service (“Terms”) govern your access to and use of the MatchUp Events website, applications and services (collectively, the “Platform”). By creating an account or using the Platform, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Platform.
1. About MatchUp Events
MatchUp Events (“MatchUp Events”, “we”, “us”, or “our”) provides social and matchmaking events, networking features and related services.
You can contact us at:
Email: info@matchupevents.com
Website: https://www.matchupevents.com
2. Eligibility
You must be at least 18 years old to use the Platform.
By creating an account, you represent and warrant that:
You are 18 years of age or older;
You have the legal capacity to enter into these Terms; and
Any information you provide is true, accurate and up to date.
We may close or suspend accounts where we reasonably believe these requirements are not met.
3. Your Account
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us promptly if you suspect any unauthorised access to your account.
You agree not to share your account with others or use another person’s account without permission.
We may, acting reasonably, suspend or terminate your account if we believe you have breached these Terms or used the Platform in a way that may cause harm to you, other users or MatchUp Events.
4. Acceptable Use and Community Guidelines
You agree that you will not use the Platform to:
Break any law or regulation;
Harass, abuse, threaten, stalk, defame or otherwise harm others;
Upload, share or link to content that is:
Illegal, hateful, discriminatory or sexually explicit;
Violent, incites violence or promotes self-harm;
Spam, advertising or promotional material not authorised by MatchUp Events;
Misrepresent your identity, age, relationship status or intentions;
Collect or harvest information about other users without their consent;
Attempt to gain unauthorised access to the Platform or our systems;
Use the Platform for any commercial purpose without our prior written consent.
We may remove content or suspend/terminate accounts where we reasonably believe these rules have been breached.
5. User Content and Licence
“User Content” means any text, images, photos, videos, profile information, messages or other content you upload, post or share on the Platform.
You retain ownership of your User Content.
You grant MatchUp Events a non-exclusive, worldwide, royalty-free licence to use, host, store, display, reproduce, modify (for formatting and technical purposes), and distribute your User Content in connection with operating, improving and promoting the Platform.
You represent and warrant that:
You have the rights necessary to post the User Content; and
Your User Content does not infringe the rights of any third party or breach any law.
We may remove or restrict access to User Content that we reasonably believe breaches these Terms or our policies.
6. Events, Interactions and Safety
MatchUp Events facilitates introductions and events but does not control how users behave offline.
You are solely responsible for your interactions with other users and your decisions to attend events or meet in person.
We do not conduct criminal record checks or verify the identity of every user, although we may undertake certain checks or verifications at our discretion.
You should use common sense and take reasonable precautions when meeting others, including meeting in public places and telling a friend where you are going.
To help keep the community safe, you can block or report users through the Platform (where available) or by contacting us.
7. Payments, Bookings and Cancellations
Some features of the Platform, including certain events or premium services, may require payment.
Payments are processed by our third-party payment providers (see our Privacy Policy for more information).
Prices, fees and any applicable taxes will be shown before you complete a purchase.
Unless otherwise stated at the time of purchase:
Tickets and fees are non-refundable, except where required by Australian consumer law or where an event is cancelled by MatchUp Events.
If an event is cancelled by MatchUp Events, we will provide a refund or a credit, at our discretion and subject to applicable law.
Nothing in these Terms limits your rights under the Australian Consumer Law.
8. Intellectual Property of MatchUp Events
The Platform, including all software, designs, logos, trademarks, text and other content (excluding User Content), is owned by or licensed to MatchUp Events and is protected by intellectual property laws.
You must not:
Copy, modify, distribute, sell or lease any part of the Platform; or
Reverse engineer or attempt to extract the source code of the Platform, unless allowed by law or with our prior written permission.
9. Privacy
Our collection, use and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.
By using the Platform, you acknowledge that you have read and understood our Privacy Policy and consent to your personal information being handled in accordance with it.
10. Third-Party Services and Links
The Platform may contain links to third-party websites or services, or may allow you to interact with third-party content.
We do not control and are not responsible for third-party websites, services or content.
Your use of third-party services is subject to their own terms and privacy policies.
11. Suspension and Termination
We may, acting reasonably, suspend or terminate your access to the Platform (including your account) if:
You breach these Terms or our other policies;
We reasonably believe your use may cause harm to you, other users or MatchUp Events; or
We are required to do so by law or a regulatory authority.
You may close your account at any time through the Platform (if that feature is available) or by contacting us.
On termination:
Your right to use the Platform ends; and
We may delete or de-identify your account and User Content, subject to our legal obligations and our Privacy Policy.
12. Disclaimers
To the maximum extent permitted by law:
The Platform and all content are provided “as is” and “as available”;
We do not guarantee that the Platform will be error-free, secure or always available; and
We do not guarantee that you will find matches, relationships, friendships or any particular outcome through the Platform or events.
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy implied or imposed by any applicable law (including the Australian Consumer Law) that cannot be lawfully excluded, restricted or modified.
13. Limitation of Liability
To the maximum extent permitted by law:
MatchUp Events is not liable for any indirect, consequential, incidental or special loss, or loss of profits, arising out of or in connection with your use of the Platform, your attendance at events, or your interactions with other users.
Our total aggregate liability to you for all claims arising out of or in connection with the Platform or these Terms is limited to the greater of:
AUD $100; or
The total amount you have paid to MatchUp Events for paid services in the 12 months before the event giving rise to the claim.
This limitation does not apply to liability that cannot be limited under law (for example, certain guarantees under the Australian Consumer Law).
14. Changes to the Platform and These Terms
We may update or modify the Platform from time to time.
We may also update these Terms occasionally. When we do, we will post the updated Terms on the Platform and update the “Last Updated” date above. If the changes are material, we will take reasonable steps to notify you (for example, by email or in-app notification).
Your continued use of the Platform after the updated Terms are posted constitutes your acceptance of the changes.
15. Governing Law
These Terms are governed by the laws of Western Australia, and you submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts of appeal from them.
16. Contact Us
If you have any questions about these Terms, please contact:
Email: info@matchupevents.com
Website: https://www.matchupevents.com
Welcome to MatchUp Events (“MatchUp Events”, “we”, “us”, or “our”).
We are committed to protecting your privacy and handling your personal information in a responsible way. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website, applications and services (collectively, the “Platform”).
As an Australian-based service, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using MatchUp Events, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.
1. About MatchUp Events
MatchUp Events provides social and matchmaking events and related services. We are based in Australia and may use service providers located in Australia and overseas to help us operate the Platform.
If you have any questions about this Privacy Policy, you can contact us using the details in Section 14.
2. Information We Collect
We collect different types of information so we can provide and improve our services.
2.1 Personal Information
When you register, create or update a profile, or otherwise interact with MatchUp Events, we may collect personal information such as:
Name and contact details (e.g. email address, phone number)
Date of birth and age
Gender
Profile photo and other images you upload
Location information (for example, city or region, and approximate location if you choose to share it)
Social media handles or links (if you choose to add them)
Payment-related information (see Section 8 – Payments)
Some of the information you provide, such as your relationship goals, preferences or certain profile details, may be considered “sensitive information” under the Privacy Act (for example, sexual orientation, religious or cultural preferences if you choose to share them). We only collect this type of information with your consent, and we use it only for the purposes described in this Policy (primarily, to provide you with relevant matches and events).
2.2 Event, Match and Communications Data
We may collect information about your use of the Platform, including:
Events and activities you view, join, create or interact with
Your preferences, interests, and “Looking For” details
Matches, connections and interactions with other users
Messages, chats and other content you send via the Platform
We process this information to provide the core matchmaking and event services, and to maintain a safe environment.
2.3 Device and Usage Data
When you use the Platform, we automatically collect certain technical and usage information, such as:
IP address, browser type, device identifiers and operating system
Access dates and times, pages viewed, referring URLs and clickstream data
Cookie identifiers and similar tracking data (see Section 5 – Cookies and Tracking)
We use this information for security, analytics and to improve the performance of the Platform.
3. Why We Collect and How We Use Your Information
We collect and use your personal information for purposes that are reasonably necessary for operating MatchUp Events, including to:
Create, verify and manage your user account
Provide and personalise the Platform, including:
Suggesting relevant events and matches
Displaying your profile (according to your settings)
Facilitate event registrations, attendance and payments
Enable communication between users (messages, connections, invitations)
Send you important service-related communications, such as:
Account verification, password resets
Event confirmations, changes and reminders
Safety, security and legal notifications
Send you marketing and promotional communications (only where permitted by the Spam Act 2003 (Cth) and your preferences – see Section 7)
Monitor and enhance the safety, security and integrity of the Platform, including detection and prevention of fraud, abuse or prohibited content
Conduct analytics, research and service improvements
Comply with our legal and regulatory obligations, resolve disputes, and enforce our Terms of Service
Where we collect sensitive information, we use it only with your consent and only for the purposes of providing and improving the Platform (for example, matching you with compatible attendees and events).
4. Legal Basis (Australia)
Under the Privacy Act and APPs, we collect, use and disclose your personal information only where it is reasonably necessary for our functions and activities, and only by lawful and fair means. In practice, this means:
Information necessary to provide the Platform and run our business is collected on the basis that it is reasonably necessary for our functions and activities.
Where information is sensitive (such as details about your preferences or orientation, if you choose to provide them), we rely on your consent.
For direct marketing by email or SMS, we comply with the Spam Act 2003 (Cth) and obtain your consent where required.
5. Cookies and Tracking
We use cookies and similar technologies to:
Keep you signed in and maintain your session
Remember your preferences and settings
Understand how people use the Platform (analytics and performance)
Improve and personalise our content and services
You can manage or disable cookies in your browser or device settings. However, if you block certain cookies, some features of the Platform may not function properly.
If we use third-party analytics or advertising tools, those providers may also set cookies or similar technologies in accordance with their own privacy policies. We do not permit these providers to use information collected via our Platform for their own unrelated purposes.
6. How We Share or Disclose Information
We may share or disclose your personal information in the following circumstances:
6.1 With Other Users
Limited profile information (such as your first name, age, general location, profile photo and “About” information) may be visible to other registered users, in accordance with your profile and privacy settings.
Information you choose to share in messages, chats or event interactions will be visible to the recipients.
We encourage you not to share contact details or highly sensitive information in your public profile or messages unless you are comfortable doing so.
6.2 With Our Service Providers
We engage third-party service providers to help us operate and improve MatchUp Events, for example:
Website and application hosting, cloud infrastructure and data storage
Email and SMS delivery
Analytics, performance monitoring and customer support tools
Payment processing (see Section 8 – Payments)
These providers may handle personal information on our behalf. We only authorise them to use or disclose personal information as necessary to perform services for us or to comply with legal requirements.
6.3 Overseas Disclosure
Some of our service providers may be located outside Australia, including in countries such as [insert key locations, e.g. the United States and the European Union]. Where we disclose personal information to overseas recipients:
We take reasonable steps to ensure those recipients handle your personal information in a way that is consistent with the Australian Privacy Principles; and
By using the Platform, you acknowledge that your personal information may be processed in these overseas locations.
6.4 Legal and Safety Reasons
We may access, preserve or disclose your information if we reasonably believe it is necessary to:
Comply with applicable laws, regulations, legal processes or enforceable government requests
Protect the rights, property or safety of MatchUp Events, our users or the public
Detect, investigate or prevent fraud, security or technical issues
Enforce our Terms of Service, including investigation of potential violations
6.5 Business Transfers
If MatchUp Events is involved in a merger, acquisition, sale of assets, reorganisation or similar transaction, your personal information may be transferred as part of that transaction. We will notify you (for example, by posting on the Platform) if such a change in ownership or control occurs.
We do not sell your personal information to third parties.
7. Direct Marketing and Communications
We may send you different types of communications:
1. Service and transactional communications
These include emails or messages about your account, security alerts, event bookings and other service-related updates.
These are necessary for using the Platform and you cannot opt out of receiving them, except by closing your account.
2. Marketing and promotional communications
With your consent where required, we may send you information about new events, features, offers or promotions from MatchUp Events.
We comply with the Spam Act 2003 (Cth). You can opt out of marketing emails or SMS at any time by:
Clicking the “unsubscribe” link in the message, or
Updating your communication preferences in your account (if available), or
Contacting us using the details in Section 14.
8. Payments
If you purchase tickets or other paid services through the Platform:
Payments are processed by our third-party payment provider(s) (for example, [Stripe/other provider]), who will handle your payment card details in accordance with their own security standards and privacy policies.
MatchUp Events does not store full credit or debit card numbers on our servers. We may retain limited information related to your transactions (such as the last four digits of your card, payment amount and date) for record-keeping, reconciliation and fraud-prevention purposes.
9. Data Security
We use reasonable administrative, technical and physical safeguards to help protect your personal information from unauthorised access, modification or disclosure. These measures may include:
Encryption in transit (HTTPS)
Access controls, authentication and logging
Secure development practices and regular monitoring
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
If we become aware of a data breach that is likely to result in serious harm, we will assess the situation and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with applicable laws.
10. Your Rights and Choices
Subject to certain exceptions under the Privacy Act, you have the right to:
Access the personal information we hold about you
Request correction of any inaccurate, incomplete or outdated information
Withdraw consent where we rely on your consent (for example, for certain types of sensitive information or marketing)
Opt out of marketing communications at any time
Complain if you believe we have not handled your personal information in accordance with this Policy or the Australian Privacy Principles
You can often access and update your information directly through your account settings. Otherwise, please contact us using the details in Section 14 and we will respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Current contact details are available at www.oaic.gov.au.
11. Data Retention
We retain personal information for as long as it is reasonably necessary to:
Provide the Platform and related services to you
Maintain business records for accounting, tax and legal purposes
Resolve disputes and enforce our agreements
Meet any other legal or regulatory obligations
When personal information is no longer required for these purposes, we will take reasonable steps to delete or de-identify it.
If you close your account, we will take reasonable steps to delete or de-identify your profile and other personal information, but we may retain certain records (for example, transaction history, security logs or information required for legal compliance) for a longer period.
12. Children and Minors
MatchUp Events is not intended for individuals under the age of 18.
We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has provided us with personal information, we will take reasonable steps to delete that information and, if applicable, close the related account.
If you believe a minor has provided us with personal information, please contact us using the details below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we do, we will post the updated version on this page and update the “Last Updated” date above.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. Your continued use of the Platform after any changes are posted indicates your acceptance of the updated Policy.
14. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or how MatchUp Events handles your personal information, please contact us at:
Email: info@matchupevents.com
Website: https://www.matchupevents.com
We will respond to your query or complaint within a reasonable period.
Last Updated: 29 December 2025
1. Introduction and Acceptance
Welcome to MatchUp Events.
These Terms and Conditions ("Terms") are a legal agreement between you and MatchUp Events ("MatchUp Events", "we", "us", or "our") and govern your access to and use of:
The MatchUp Events website at www.matchupevents.com
Any MatchUp Events mobile applications
All related services, features and content
(collectively, the "Platform").
By creating an account, accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy (which forms part of these Terms). If you do not agree, you must not use the Platform.
2. About MatchUp Events
MatchUp Events is an Australian-based service that provides:
Social and matchmaking events
Networking and connection features
Event discovery, booking and management tools
Related community and communication services
Contact details:
Email: info@matchupevents.com
Privacy queries: privacy@matchupevents.com
Website: www.matchupevents.com
3. Eligibility and Account Registration
3.1 Age Requirement
You must be at least 18 years of age to use the Platform.
By creating an account, you represent and warrant that:
You are 18 years of age or older;
You have the legal capacity to enter into a binding contract; and
You will comply with these Terms and all applicable laws.
3.2 Account Registration
To access certain features, you must create an account by providing:
Your name, email address, date of birth and other required information; and
A secure password.
You agree that:
All information you provide is true, accurate, current and complete;
You will keep your account information up to date;
You are responsible for maintaining the confidentiality of your login credentials; and
You are responsible for all activity that occurs under your account.
3.3 Account Security
You must notify us immediately if you suspect any unauthorised access to or use of your account.
You must not share your account with others or use another person's account without their permission.
We are not liable for any loss or damage arising from your failure to protect your account credentials.
3.4 One Account Per Person
You may only create and maintain one account. Creating multiple accounts may result in suspension or termination of all your accounts.
4. Acceptable Use and Community Standards
4.1 General Conduct
You agree to use the Platform in a lawful, respectful and responsible manner.
You must not:
Use the Platform for any unlawful purpose or in breach of any applicable laws or regulations;
Harass, threaten, stalk, abuse, defame, intimidate or discriminate against any person;
Impersonate any person or entity, or falsely state or misrepresent your identity, age, relationship status or affiliation;
Engage in conduct that is fraudulent, deceptive or misleading;
Use the Platform to solicit money, promote commercial services (unless authorised by MatchUp Events), or engage in spam or unsolicited advertising;
Collect, harvest or scrape information about other users without their consent;
Attempt to gain unauthorised access to the Platform, other users' accounts, or our systems or networks;
Interfere with or disrupt the operation of the Platform or servers or networks connected to it;
Use any automated means (bots, scripts, crawlers) to access the Platform without our prior written consent;
Reverse engineer, decompile or disassemble any part of the Platform; or
Encourage or assist any other person to do any of the above.
4.2 Prohibited Content
You must not upload, post, share or transmit any content that:
Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, or otherwise objectionable;
Promotes violence, self-harm, terrorism, hatred or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability or any other protected characteristic;
Infringes the intellectual property, privacy, publicity or other rights of any third party;
Contains viruses, malware or other harmful code;
Is spam, advertising or promotional material not authorised by MatchUp Events; or
Violates any applicable law or regulation.
4.3 Enforcement
We reserve the right, but are not obligated, to:
Monitor, review or remove any User Content (defined below) that we reasonably believe breaches these Terms or our policies;
Suspend or terminate accounts that breach these Terms; and
Report illegal activity to law enforcement or regulatory authorities.
We are not responsible for User Content and do not endorse any opinions, recommendations or advice expressed by users.
5. User Content
5.1 What is User Content?
"User Content" means any text, images, photos, videos, audio, profile information, messages, posts, comments or other content that you upload, post, share or transmit on or through the Platform.
5.2 Your Responsibility
You are solely responsible for your User Content. You represent and warrant that:
You own or have the necessary rights, licences and consents to post your User Content;
Your User Content does not infringe or violate the intellectual property, privacy, publicity or other rights of any third party; and
Your User Content complies with these Terms and all applicable laws.
5.3 Licence to MatchUp Events
By posting User Content on the Platform, you grant MatchUp Events a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to:
Use, host, store, reproduce, modify (for formatting, technical or operational purposes), adapt, publish, display, distribute and communicate your User Content in connection with operating, providing, improving, promoting and protecting the Platform and our services.
This licence continues for a commercially reasonable period after you delete your User Content or close your account, to the extent necessary for us to provide services to other users (for example, where your content appears in another user's message history) and to comply with legal obligations.
5.4 Removal of User Content
We may, but are not obligated to, remove or restrict access to User Content that we reasonably believe:
Breaches these Terms or our policies;
May expose MatchUp Events or our users to liability; or
Is otherwise harmful or inappropriate.
You can delete your own User Content at any time through the Platform (where that feature is available), but copies may remain in backups or caches for a reasonable period.
6. Events, Bookings and Interactions
6.1 Event Information
MatchUp Events facilitates the discovery, promotion and booking of social and matchmaking events. Event details (including date, time, location, price and description) are provided by MatchUp Events or event organisers.
While we take reasonable care to ensure event information is accurate, we do not guarantee that all details are complete, current or error-free. Event details may change, and events may be postponed or cancelled.
6.2 Bookings and Tickets
When you book or purchase a ticket for an event, you enter into a contract with MatchUp Events (or, where stated, with a third-party event organiser).
You will receive a booking confirmation by email. Please check your details carefully.
You are responsible for ensuring you meet any eligibility or entry requirements for the event (for example, age restrictions, dress codes).
6.3 Payments
Payments for events and other paid services are processed by our third-party payment providers (for example, Stripe).
Prices are displayed in Australian Dollars (AUD) and include GST where applicable, unless otherwise stated.
By providing payment information, you represent that you are authorised to use the payment method.
MatchUp Events does not store full credit or debit card numbers. See our Privacy Policy for more information.
6.4 Refunds and Cancellations
Unless otherwise stated at the time of purchase or required by law:
Tickets and fees are non-refundable once purchased.
If you cannot attend an event, you may be able to transfer your ticket to another person (subject to the event organiser's approval and any applicable terms).
If an event is cancelled or materially changed by MatchUp Events, we will provide you with:
A full refund of the ticket price; or
A credit or alternative event option, at our discretion.
Your rights under the Australian Consumer Law (see Section 13) are not affected by this clause.
6.5 Your Conduct at Events
When attending events, you agree to:
Behave respectfully and lawfully;
Follow any rules, instructions or codes of conduct provided by MatchUp Events or the venue;
Not engage in harassment, violence, discrimination or other inappropriate behaviour; and
Respect the safety, privacy and property of others.
We may remove you from an event or ban you from future events if you breach these standards.
6.6 Safety and Interactions with Other Users
MatchUp Events facilitates introductions and connections, but we do not control the behaviour of users or guarantee the safety of any interaction or event.
You are solely responsible for your interactions with other users, both online and offline.
We do not conduct criminal background checks or verify the identity, credentials or intentions of every user, although we may undertake certain checks or verifications at our discretion.
You should exercise caution and common sense when interacting with others, including:
Meeting in public places;
Telling a friend or family member where you are going;
Not sharing financial information, passwords or other sensitive details; and
Trusting your instincts and leaving any situation that makes you uncomfortable.
If you experience or witness inappropriate behaviour, you can block or report users through the Platform or by contacting us.
7. Intellectual Property
7.1 Ownership of the Platform
The Platform and all content, software, designs, graphics, logos, trademarks, text, audio, video and other materials (excluding User Content) are owned by or licensed to MatchUp Events and are protected by Australian and international intellectual property laws.
7.2 Limited Licence to Use the Platform
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial use.
You must not:
Copy, modify, distribute, sell, lease, rent or sublicense any part of the Platform;
Reverse engineer, decompile, disassemble or attempt to extract the source code of the Platform;
Remove, alter or obscure any copyright, trademark or other proprietary notices; or
Use the Platform or any content for any commercial purpose without our prior written consent.
7.3 Trademarks
"MatchUp Events" and related logos, names and designs are trademarks of MatchUp Events. You must not use our trademarks without our prior written permission.
8. Privacy and Data Protection
Your privacy is important to us. Our collection, use and disclosure of personal information is governed by our Privacy Policy, which is incorporated into and forms part of these Terms.
By using the Platform, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use and disclosure of your personal information in accordance with it.
Key points:
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal information to provide and improve the Platform, facilitate events and matches, and communicate with you.
We may share information with service providers, other users (in accordance with your settings), and as required by law.
You have rights to access, correct and request deletion of your personal information (subject to certain exceptions).
For full details, please read our Privacy Policy.
9. Communications and Marketing
9.1 Service Communications
By creating an account, you consent to receive service-related communications from MatchUp Events, including:
Account verification and security alerts;
Event confirmations, reminders and updates;
Important notices about the Platform or changes to these Terms or our Privacy Policy; and
Responses to your enquiries or support requests.
You cannot opt out of these communications, except by closing your account.
9.2 Marketing Communications
With your consent (where required by the Spam Act 2003 (Cth)), we may send you marketing and promotional communications, including:
Information about new events, features and offers;
Tips, news and updates from MatchUp Events; and
Surveys and feedback requests.
You can opt out of marketing communications at any time by:
Clicking the "unsubscribe" link in any marketing email;
Updating your communication preferences in your account settings (if available); or
Contacting us at info@matchupevents.com.
Opting out of marketing will not affect service-related communications.
10. Third-Party Services and Links
10.1 Third-Party Content and Links
The Platform may contain links to third-party websites, services, applications or content that are not owned or controlled by MatchUp Events.
We do not endorse, monitor or assume responsibility for any third-party content, websites or services. Your use of third-party services is at your own risk and subject to their own terms and privacy policies.
10.2 Third-Party Integrations
The Platform may allow you to connect or integrate with third-party services (for example, social media accounts, payment providers, or calendar apps).
By using these integrations, you authorise MatchUp Events to access and use information from those services in accordance with our Privacy Policy and the third party's terms.
11. Suspension, Termination and Account Closure
11.1 Suspension or Termination by MatchUp Events
We may, acting reasonably, suspend or terminate your access to the Platform (including your account) immediately and without prior notice if:
You breach these Terms or any other policies or guidelines;
We reasonably believe your use of the Platform may cause harm to you, other users, MatchUp Events or third parties;
We reasonably suspect fraudulent, illegal or unauthorised activity;
We are required to do so by law, court order or regulatory authority; or
We decide to discontinue the Platform or certain features (see Section 11.4).
11.2 Termination by You
You may close your account at any time by:
Using the account deletion feature in the Platform (if available); or
Contacting us at info@matchupevents.com.
11.3 Effect of Termination
On termination or closure of your account:
Your right to access and use the Platform ends immediately;
We may delete or de-identify your account and User Content, subject to our legal obligations and our Privacy Policy (see Section 11 of the Privacy Policy – Data Retention);
You remain liable for any obligations incurred before termination (for example, payment for tickets or services); and
Sections of these Terms that by their nature should survive termination (including Sections 5.3, 7, 12, 13, 14 and 16) will continue to apply.
11.4 Discontinuation of the Platform
We reserve the right to modify, suspend or discontinue the Platform (or any part of it) at any time, with or without notice, for any reason (including for maintenance, upgrades, or business reasons).
We are not liable to you or any third party for any modification, suspension or discontinuation of the Platform.
12. Disclaimers
12.1 "As Is" and "As Available"
To the maximum extent permitted by law, the Platform and all content, services and features are provided "as is" and "as available", without any warranties or guarantees of any kind, whether express or implied.
12.2 No Warranties
We do not warrant or guarantee that:
The Platform will be uninterrupted, secure, error-free or free from viruses or other harmful components;
Any defects or errors will be corrected;
The Platform will meet your requirements or expectations;
Any information, content or materials on the Platform are accurate, complete, reliable or current; or
You will achieve any particular result, outcome, match, relationship or connection through the Platform or events.
12.3 User Responsibility
You acknowledge and agree that:
Your use of the Platform is at your own risk;
You are solely responsible for your interactions with other users and your decisions to attend events or meet people; and
MatchUp Events does not conduct comprehensive background checks or verify the identity, credentials, intentions or suitability of users.
12.4 Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy that you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified ("Non-Excludable Rights").
Subject to your Non-Excludable Rights, all other warranties, guarantees and conditions (whether express or implied) are excluded to the maximum extent permitted by law.
13. Limitation of Liability
13.1 Exclusion of Certain Losses
To the maximum extent permitted by law, MatchUp Events (including our officers, employees, agents, contractors and related entities) is not liable to you or any third party for any:
Indirect, incidental, consequential, special or punitive loss or damage;
Loss of profits, revenue, business, data, goodwill or reputation;
Loss or damage arising from your use of or inability to use the Platform;
Loss or damage arising from your interactions with other users or attendance at events;
Loss or damage arising from any unauthorised access to or use of your account or personal information;
Loss or damage arising from any third-party content, services or links; or
Loss or damage arising from any modification, suspension or discontinuation of the Platform,
even if we have been advised of the possibility of such loss or damage.
13.2 Cap on Liability
To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with the Platform, these Terms, or your use of our services, whether in contract, tort (including negligence), statute or otherwise, is limited to the greater of:
AUD $100; or
The total amount you have paid to MatchUp Events for paid services in the 12 months immediately before the event giving rise to the claim.
13.3 Non-Excludable Rights
Nothing in this Section 13 limits or excludes our liability for:
Fraud or fraudulent misrepresentation;
Death or personal injury caused by our negligence; or
Any other liability that cannot be excluded or limited under applicable law (including the Australian Consumer Law).
If the Australian Consumer Law or any other law implies a guarantee or condition into these Terms and that law prohibits us from excluding or limiting our liability, then our liability for breach of that guarantee or condition is limited (to the extent permitted by law) to, at our option:
In the case of goods: replacement, repair, or payment of the cost of replacement or repair; or
In the case of services: re-supply of the services, or payment of the cost of re-supply.
14. Indemnity
You agree to indemnify, defend and hold harmless MatchUp Events (and our officers, directors, employees, agents, contractors and related entities) from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with:
Your use of the Platform;
Your User Content;
Your breach of these Terms or any applicable law;
Your violation of the rights of any third party; or
Your conduct or interactions with other users (online or offline).
This indemnity survives termination of your account or these Terms.
15. Changes to the Platform and These Terms
15.1 Changes to the Platform
We may update, modify or discontinue any aspect of the Platform at any time, including features, functionality, content, pricing and availability, with or without notice.
15.2 Changes to These Terms
We may update or modify these Terms from time to time to reflect changes in our practices, technology, legal requirements or other factors.
When we make changes, we will:
Post the updated Terms on the Platform;
Update the "Last Updated" date at the top of this document; and
If the changes are material, take reasonable steps to notify you (for example, by email, in-app notification, or a prominent notice on the Platform).
Your continued use of the Platform after the updated Terms are posted constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Platform and close your account.
16. General Legal Terms
16.1 Entire Agreement
These Terms (together with our Privacy Policy and any other policies or guidelines referenced in these Terms) constitute the entire agreement between you and MatchUp Events regarding your use of the Platform and supersede any prior agreements, understandings or representations.
16.2 Severability
If any provision of these Terms is found to be invalid, illegal or unenforceable by a court or other authority, that provision will be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it will be severed from these Terms. The remaining provisions will continue in full force and effect.
16.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of MatchUp Events.
16.4 Assignment
You may not assign, transfer or delegate these Terms or your rights and obligations under them without our prior written consent.
We may assign, transfer or delegate these Terms or our rights and obligations (in whole or in part) at any time, including in connection with a merger, acquisition, sale of assets or other business transaction.
16.5 No Agency or Partnership
Nothing in these Terms creates any agency, partnership, joint venture, employment or franchise relationship between you and MatchUp Events.
16.6 Force Majeure
We are not liable for any failure or delay in performing our obligations under these Terms if that failure or delay is due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, strikes, or failures of third-party services or infrastructure.
16.7 Governing Law and Jurisdiction
These Terms are governed by the laws of Western Australia, and the laws of the Commonwealth of Australia that apply in Western Australia.
You irrevocably submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts of appeal from them for any dispute arising out of or in connection with these Terms or the Platform.
16.8 Dispute Resolution
Before commencing any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at info@matchupevents.com and providing a detailed description of the dispute and your proposed resolution.
We will attempt to resolve the dispute in good faith within a reasonable time (typically 30 days).
If the dispute cannot be resolved informally, either party may commence legal proceedings in accordance with Section 16.7.
17. Contact Us and Complaints
If you have any questions, concerns or complaints about these Terms or the Platform, please contact us:
General enquiries: info@matchupevents.com
Website: www.matchupevents.com
We will respond to your enquiry or complaint within a reasonable period.
These Terms of Service (“Terms”) govern your access to and use of the MatchUp Events website, applications and services (collectively, the “Platform”). By creating an account or using the Platform, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Platform.
1. About MatchUp Events
MatchUp Events (“MatchUp Events”, “we”, “us”, or “our”) provides social and matchmaking events, networking features and related services.
You can contact us at:
Email: info@matchupevents.com
Website: https://www.matchupevents.com
2. Eligibility
You must be at least 18 years old to use the Platform.
By creating an account, you represent and warrant that:
You are 18 years of age or older;
You have the legal capacity to enter into these Terms; and
Any information you provide is true, accurate and up to date.
We may close or suspend accounts where we reasonably believe these requirements are not met.
3. Your Account
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us promptly if you suspect any unauthorised access to your account.
You agree not to share your account with others or use another person’s account without permission.
We may, acting reasonably, suspend or terminate your account if we believe you have breached these Terms or used the Platform in a way that may cause harm to you, other users or MatchUp Events.
4. Acceptable Use and Community Guidelines
You agree that you will not use the Platform to:
Break any law or regulation;
Harass, abuse, threaten, stalk, defame or otherwise harm others;
Upload, share or link to content that is:
Illegal, hateful, discriminatory or sexually explicit;
Violent, incites violence or promotes self-harm;
Spam, advertising or promotional material not authorised by MatchUp Events;
Misrepresent your identity, age, relationship status or intentions;
Collect or harvest information about other users without their consent;
Attempt to gain unauthorised access to the Platform or our systems;
Use the Platform for any commercial purpose without our prior written consent.
We may remove content or suspend/terminate accounts where we reasonably believe these rules have been breached.
5. User Content and Licence
“User Content” means any text, images, photos, videos, profile information, messages or other content you upload, post or share on the Platform.
You retain ownership of your User Content.
You grant MatchUp Events a non-exclusive, worldwide, royalty-free licence to use, host, store, display, reproduce, modify (for formatting and technical purposes), and distribute your User Content in connection with operating, improving and promoting the Platform.
You represent and warrant that:
You have the rights necessary to post the User Content; and
Your User Content does not infringe the rights of any third party or breach any law.
We may remove or restrict access to User Content that we reasonably believe breaches these Terms or our policies.
6. Events, Interactions and Safety
MatchUp Events facilitates introductions and events but does not control how users behave offline.
You are solely responsible for your interactions with other users and your decisions to attend events or meet in person.
We do not conduct criminal record checks or verify the identity of every user, although we may undertake certain checks or verifications at our discretion.
You should use common sense and take reasonable precautions when meeting others, including meeting in public places and telling a friend where you are going.
To help keep the community safe, you can block or report users through the Platform (where available) or by contacting us.
7. Payments, Bookings and Cancellations
Some features of the Platform, including certain events or premium services, may require payment.
Payments are processed by our third-party payment providers (see our Privacy Policy for more information).
Prices, fees and any applicable taxes will be shown before you complete a purchase.
Unless otherwise stated at the time of purchase:
Tickets and fees are non-refundable, except where required by Australian consumer law or where an event is cancelled by MatchUp Events.
If an event is cancelled by MatchUp Events, we will provide a refund or a credit, at our discretion and subject to applicable law.
Nothing in these Terms limits your rights under the Australian Consumer Law.
8. Intellectual Property of MatchUp Events
The Platform, including all software, designs, logos, trademarks, text and other content (excluding User Content), is owned by or licensed to MatchUp Events and is protected by intellectual property laws.
You must not:
Copy, modify, distribute, sell or lease any part of the Platform; or
Reverse engineer or attempt to extract the source code of the Platform, unless allowed by law or with our prior written permission.
9. Privacy
Our collection, use and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.
By using the Platform, you acknowledge that you have read and understood our Privacy Policy and consent to your personal information being handled in accordance with it.
10. Third-Party Services and Links
The Platform may contain links to third-party websites or services, or may allow you to interact with third-party content.
We do not control and are not responsible for third-party websites, services or content.
Your use of third-party services is subject to their own terms and privacy policies.
11. Suspension and Termination
We may, acting reasonably, suspend or terminate your access to the Platform (including your account) if:
You breach these Terms or our other policies;
We reasonably believe your use may cause harm to you, other users or MatchUp Events; or
We are required to do so by law or a regulatory authority.
You may close your account at any time through the Platform (if that feature is available) or by contacting us.
On termination:
Your right to use the Platform ends; and
We may delete or de-identify your account and User Content, subject to our legal obligations and our Privacy Policy.
12. Disclaimers
To the maximum extent permitted by law:
The Platform and all content are provided “as is” and “as available”;
We do not guarantee that the Platform will be error-free, secure or always available; and
We do not guarantee that you will find matches, relationships, friendships or any particular outcome through the Platform or events.
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy implied or imposed by any applicable law (including the Australian Consumer Law) that cannot be lawfully excluded, restricted or modified.
13. Limitation of Liability
To the maximum extent permitted by law:
MatchUp Events is not liable for any indirect, consequential, incidental or special loss, or loss of profits, arising out of or in connection with your use of the Platform, your attendance at events, or your interactions with other users.
Our total aggregate liability to you for all claims arising out of or in connection with the Platform or these Terms is limited to the greater of:
AUD $100; or
The total amount you have paid to MatchUp Events for paid services in the 12 months before the event giving rise to the claim.
This limitation does not apply to liability that cannot be limited under law (for example, certain guarantees under the Australian Consumer Law).
14. Changes to the Platform and These Terms
We may update or modify the Platform from time to time.
We may also update these Terms occasionally. When we do, we will post the updated Terms on the Platform and update the “Last Updated” date above. If the changes are material, we will take reasonable steps to notify you (for example, by email or in-app notification).
Your continued use of the Platform after the updated Terms are posted constitutes your acceptance of the changes.
15. Governing Law
These Terms are governed by the laws of Western Australia, and you submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts of appeal from them.
16. Contact Us
If you have any questions about these Terms, please contact:
Email: info@matchupevents.com
Website: https://www.matchupevents.com
Welcome to MatchUp Events (“MatchUp Events”, “we”, “us”, or “our”).
We are committed to protecting your privacy and handling your personal information in a responsible way. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website, applications and services (collectively, the “Platform”).
As an Australian-based service, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using MatchUp Events, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.
1. About MatchUp Events
MatchUp Events provides social and matchmaking events and related services. We are based in Australia and may use service providers located in Australia and overseas to help us operate the Platform.
If you have any questions about this Privacy Policy, you can contact us using the details in Section 14.
2. Information We Collect
We collect different types of information so we can provide and improve our services.
2.1 Personal Information
When you register, create or update a profile, or otherwise interact with MatchUp Events, we may collect personal information such as:
Name and contact details (e.g. email address, phone number)
Date of birth and age
Gender
Profile photo and other images you upload
Location information (for example, city or region, and approximate location if you choose to share it)
Social media handles or links (if you choose to add them)
Payment-related information (see Section 8 – Payments)
Some of the information you provide, such as your relationship goals, preferences or certain profile details, may be considered “sensitive information” under the Privacy Act (for example, sexual orientation, religious or cultural preferences if you choose to share them). We only collect this type of information with your consent, and we use it only for the purposes described in this Policy (primarily, to provide you with relevant matches and events).
2.2 Event, Match and Communications Data
We may collect information about your use of the Platform, including:
Events and activities you view, join, create or interact with
Your preferences, interests, and “Looking For” details
Matches, connections and interactions with other users
Messages, chats and other content you send via the Platform
We process this information to provide the core matchmaking and event services, and to maintain a safe environment.
2.3 Device and Usage Data
When you use the Platform, we automatically collect certain technical and usage information, such as:
IP address, browser type, device identifiers and operating system
Access dates and times, pages viewed, referring URLs and clickstream data
Cookie identifiers and similar tracking data (see Section 5 – Cookies and Tracking)
We use this information for security, analytics and to improve the performance of the Platform.
3. Why We Collect and How We Use Your Information
We collect and use your personal information for purposes that are reasonably necessary for operating MatchUp Events, including to:
Create, verify and manage your user account
Provide and personalise the Platform, including:
Suggesting relevant events and matches
Displaying your profile (according to your settings)
Facilitate event registrations, attendance and payments
Enable communication between users (messages, connections, invitations)
Send you important service-related communications, such as:
Account verification, password resets
Event confirmations, changes and reminders
Safety, security and legal notifications
Send you marketing and promotional communications (only where permitted by the Spam Act 2003 (Cth) and your preferences – see Section 7)
Monitor and enhance the safety, security and integrity of the Platform, including detection and prevention of fraud, abuse or prohibited content
Conduct analytics, research and service improvements
Comply with our legal and regulatory obligations, resolve disputes, and enforce our Terms of Service
Where we collect sensitive information, we use it only with your consent and only for the purposes of providing and improving the Platform (for example, matching you with compatible attendees and events).
4. Legal Basis (Australia)
Under the Privacy Act and APPs, we collect, use and disclose your personal information only where it is reasonably necessary for our functions and activities, and only by lawful and fair means. In practice, this means:
Information necessary to provide the Platform and run our business is collected on the basis that it is reasonably necessary for our functions and activities.
Where information is sensitive (such as details about your preferences or orientation, if you choose to provide them), we rely on your consent.
For direct marketing by email or SMS, we comply with the Spam Act 2003 (Cth) and obtain your consent where required.
5. Cookies and Tracking
We use cookies and similar technologies to:
Keep you signed in and maintain your session
Remember your preferences and settings
Understand how people use the Platform (analytics and performance)
Improve and personalise our content and services
You can manage or disable cookies in your browser or device settings. However, if you block certain cookies, some features of the Platform may not function properly.
If we use third-party analytics or advertising tools, those providers may also set cookies or similar technologies in accordance with their own privacy policies. We do not permit these providers to use information collected via our Platform for their own unrelated purposes.
6. How We Share or Disclose Information
We may share or disclose your personal information in the following circumstances:
6.1 With Other Users
Limited profile information (such as your first name, age, general location, profile photo and “About” information) may be visible to other registered users, in accordance with your profile and privacy settings.
Information you choose to share in messages, chats or event interactions will be visible to the recipients.
We encourage you not to share contact details or highly sensitive information in your public profile or messages unless you are comfortable doing so.
6.2 With Our Service Providers
We engage third-party service providers to help us operate and improve MatchUp Events, for example:
Website and application hosting, cloud infrastructure and data storage
Email and SMS delivery
Analytics, performance monitoring and customer support tools
Payment processing (see Section 8 – Payments)
These providers may handle personal information on our behalf. We only authorise them to use or disclose personal information as necessary to perform services for us or to comply with legal requirements.
6.3 Overseas Disclosure
Some of our service providers may be located outside Australia, including in countries such as [insert key locations, e.g. the United States and the European Union]. Where we disclose personal information to overseas recipients:
We take reasonable steps to ensure those recipients handle your personal information in a way that is consistent with the Australian Privacy Principles; and
By using the Platform, you acknowledge that your personal information may be processed in these overseas locations.
6.4 Legal and Safety Reasons
We may access, preserve or disclose your information if we reasonably believe it is necessary to:
Comply with applicable laws, regulations, legal processes or enforceable government requests
Protect the rights, property or safety of MatchUp Events, our users or the public
Detect, investigate or prevent fraud, security or technical issues
Enforce our Terms of Service, including investigation of potential violations
6.5 Business Transfers
If MatchUp Events is involved in a merger, acquisition, sale of assets, reorganisation or similar transaction, your personal information may be transferred as part of that transaction. We will notify you (for example, by posting on the Platform) if such a change in ownership or control occurs.
We do not sell your personal information to third parties.
7. Direct Marketing and Communications
We may send you different types of communications:
1. Service and transactional communications
These include emails or messages about your account, security alerts, event bookings and other service-related updates.
These are necessary for using the Platform and you cannot opt out of receiving them, except by closing your account.
2. Marketing and promotional communications
With your consent where required, we may send you information about new events, features, offers or promotions from MatchUp Events.
We comply with the Spam Act 2003 (Cth). You can opt out of marketing emails or SMS at any time by:
Clicking the “unsubscribe” link in the message, or
Updating your communication preferences in your account (if available), or
Contacting us using the details in Section 14.
8. Payments
If you purchase tickets or other paid services through the Platform:
Payments are processed by our third-party payment provider(s) (for example, [Stripe/other provider]), who will handle your payment card details in accordance with their own security standards and privacy policies.
MatchUp Events does not store full credit or debit card numbers on our servers. We may retain limited information related to your transactions (such as the last four digits of your card, payment amount and date) for record-keeping, reconciliation and fraud-prevention purposes.
9. Data Security
We use reasonable administrative, technical and physical safeguards to help protect your personal information from unauthorised access, modification or disclosure. These measures may include:
Encryption in transit (HTTPS)
Access controls, authentication and logging
Secure development practices and regular monitoring
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
If we become aware of a data breach that is likely to result in serious harm, we will assess the situation and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with applicable laws.
10. Your Rights and Choices
Subject to certain exceptions under the Privacy Act, you have the right to:
Access the personal information we hold about you
Request correction of any inaccurate, incomplete or outdated information
Withdraw consent where we rely on your consent (for example, for certain types of sensitive information or marketing)
Opt out of marketing communications at any time
Complain if you believe we have not handled your personal information in accordance with this Policy or the Australian Privacy Principles
You can often access and update your information directly through your account settings. Otherwise, please contact us using the details in Section 14 and we will respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Current contact details are available at www.oaic.gov.au.
11. Data Retention
We retain personal information for as long as it is reasonably necessary to:
Provide the Platform and related services to you
Maintain business records for accounting, tax and legal purposes
Resolve disputes and enforce our agreements
Meet any other legal or regulatory obligations
When personal information is no longer required for these purposes, we will take reasonable steps to delete or de-identify it.
If you close your account, we will take reasonable steps to delete or de-identify your profile and other personal information, but we may retain certain records (for example, transaction history, security logs or information required for legal compliance) for a longer period.
12. Children and Minors
MatchUp Events is not intended for individuals under the age of 18.
We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has provided us with personal information, we will take reasonable steps to delete that information and, if applicable, close the related account.
If you believe a minor has provided us with personal information, please contact us using the details below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we do, we will post the updated version on this page and update the “Last Updated” date above.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. Your continued use of the Platform after any changes are posted indicates your acceptance of the updated Policy.
14. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or how MatchUp Events handles your personal information, please contact us at:
Email: info@matchupevents.com
Website: https://www.matchupevents.com
We will respond to your query or complaint within a reasonable period.