Privacy Policy

Last Updated: 29 December 2025
Welcome to MatchUp Events (“MatchUp Events”, “we”, “us”, or “our”).
We are committed to protecting your privacy and handling your personal information in a responsible way. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website, applications and services (collectively, the “Platform”).
As an Australian-based service, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using MatchUp Events, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.
1. About MatchUp Events
MatchUp Events provides social and matchmaking events and related services. We are based in Australia and may use service providers located in Australia and overseas to help us operate the Platform.
If you have any questions about this Privacy Policy, you can contact us using the details in Section 14.
2. Information We Collect
We collect different types of information so we can provide and improve our services.
2.1 Personal Information
When you register, create or update a profile, or otherwise interact with MatchUp Events, we may collect personal information such as:
Name and contact details (e.g. email address, phone number)
Date of birth and age
Gender
Profile photo and other images you upload
Location information (for example, city or region, and approximate location if you choose to share it)
Social media handles or links (if you choose to add them)
Payment-related information (see Section 8 – Payments)
Some of the information you provide, such as your relationship goals, preferences or certain profile details, may be considered “sensitive information” under the Privacy Act (for example, sexual orientation, religious or cultural preferences if you choose to share them). We only collect this type of information with your consent, and we use it only for the purposes described in this Policy (primarily, to provide you with relevant matches and events).
2.2 Event, Match and Communications Data
We may collect information about your use of the Platform, including:
Events and activities you view, join, create or interact with
Your preferences, interests, and “Looking For” details
Matches, connections and interactions with other users
Messages, chats and other content you send via the Platform
We process this information to provide the core matchmaking and event services, and to maintain a safe environment.
2.3 Device and Usage Data
When you use the Platform, we automatically collect certain technical and usage information, such as:
IP address, browser type, device identifiers and operating system
Access dates and times, pages viewed, referring URLs and clickstream data
Cookie identifiers and similar tracking data (see Section 5 – Cookies and Tracking)
We use this information for security, analytics and to improve the performance of the Platform.
3. Why We Collect and How We Use Your Information
We collect and use your personal information for purposes that are reasonably necessary for operating MatchUp Events, including to:
Create, verify and manage your user account
Provide and personalise the Platform, including:
Suggesting relevant events and matches
Displaying your profile (according to your settings)
Facilitate event registrations, attendance and payments
Enable communication between users (messages, connections, invitations)
Send you important service-related communications, such as:
Account verification, password resets
Event confirmations, changes and reminders
Safety, security and legal notifications
Send you marketing and promotional communications (only where permitted by the Spam Act 2003 (Cth) and your preferences – see Section 7)
Monitor and enhance the safety, security and integrity of the Platform, including detection and prevention of fraud, abuse or prohibited content
Conduct analytics, research and service improvements
Comply with our legal and regulatory obligations, resolve disputes, and enforce our Terms of Service
Where we collect sensitive information, we use it only with your consent and only for the purposes of providing and improving the Platform (for example, matching you with compatible attendees and events).
4. Legal Basis (Australia)
Under the Privacy Act and APPs, we collect, use and disclose your personal information only where it is reasonably necessary for our functions and activities, and only by lawful and fair means. In practice, this means:
Information necessary to provide the Platform and run our business is collected on the basis that it is reasonably necessary for our functions and activities.
Where information is sensitive (such as details about your preferences or orientation, if you choose to provide them), we rely on your consent.
For direct marketing by email or SMS, we comply with the Spam Act 2003 (Cth) and obtain your consent where required.
5. Cookies and Tracking
We use cookies and similar technologies to:
Keep you signed in and maintain your session
Remember your preferences and settings
Understand how people use the Platform (analytics and performance)
Improve and personalise our content and services
You can manage or disable cookies in your browser or device settings. However, if you block certain cookies, some features of the Platform may not function properly.
If we use third-party analytics or advertising tools, those providers may also set cookies or similar technologies in accordance with their own privacy policies. We do not permit these providers to use information collected via our Platform for their own unrelated purposes.
6. How We Share or Disclose Information
We may share or disclose your personal information in the following circumstances:
6.1 With Other Users
Limited profile information (such as your first name, age, general location, profile photo and “About” information) may be visible to other registered users, in accordance with your profile and privacy settings.
Information you choose to share in messages, chats or event interactions will be visible to the recipients.
We encourage you not to share contact details or highly sensitive information in your public profile or messages unless you are comfortable doing so.
6.2 With Our Service Providers
We engage third-party service providers to help us operate and improve MatchUp Events, for example:
Website and application hosting, cloud infrastructure and data storage
Email and SMS delivery
Analytics, performance monitoring and customer support tools
Payment processing (see Section 8 – Payments)
These providers may handle personal information on our behalf. We only authorise them to use or disclose personal information as necessary to perform services for us or to comply with legal requirements.
6.3 Overseas Disclosure
Some of our service providers may be located outside Australia, including in countries such as [insert key locations, e.g. the United States and the European Union]. Where we disclose personal information to overseas recipients:
We take reasonable steps to ensure those recipients handle your personal information in a way that is consistent with the Australian Privacy Principles; and
By using the Platform, you acknowledge that your personal information may be processed in these overseas locations.
6.4 Legal and Safety Reasons
We may access, preserve or disclose your information if we reasonably believe it is necessary to:
Comply with applicable laws, regulations, legal processes or enforceable government requests
Protect the rights, property or safety of MatchUp Events, our users or the public
Detect, investigate or prevent fraud, security or technical issues
Enforce our Terms of Service, including investigation of potential violations
6.5 Business Transfers
If MatchUp Events is involved in a merger, acquisition, sale of assets, reorganisation or similar transaction, your personal information may be transferred as part of that transaction. We will notify you (for example, by posting on the Platform) if such a change in ownership or control occurs.
We do not sell your personal information to third parties.
7. Direct Marketing and Communications
We may send you different types of communications:
1. Service and transactional communications
These include emails or messages about your account, security alerts, event bookings and other service-related updates.
These are necessary for using the Platform and you cannot opt out of receiving them, except by closing your account.
2. Marketing and promotional communications
With your consent where required, we may send you information about new events, features, offers or promotions from MatchUp Events.
We comply with the Spam Act 2003 (Cth). You can opt out of marketing emails or SMS at any time by:
Clicking the “unsubscribe” link in the message, or
Updating your communication preferences in your account (if available), or
Contacting us using the details in Section 14.
8. Payments
If you purchase tickets or other paid services through the Platform:
Payments are processed by our third-party payment provider(s) (for example, [Stripe/other provider]), who will handle your payment card details in accordance with their own security standards and privacy policies.
MatchUp Events does not store full credit or debit card numbers on our servers. We may retain limited information related to your transactions (such as the last four digits of your card, payment amount and date) for record-keeping, reconciliation and fraud-prevention purposes.
9. Data Security
We use reasonable administrative, technical and physical safeguards to help protect your personal information from unauthorised access, modification or disclosure. These measures may include:
Encryption in transit (HTTPS)
Access controls, authentication and logging
Secure development practices and regular monitoring
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
If we become aware of a data breach that is likely to result in serious harm, we will assess the situation and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with applicable laws.
10. Your Rights and Choices
Subject to certain exceptions under the Privacy Act, you have the right to:
Access the personal information we hold about you
Request correction of any inaccurate, incomplete or outdated information
Withdraw consent where we rely on your consent (for example, for certain types of sensitive information or marketing)
Opt out of marketing communications at any time
Complain if you believe we have not handled your personal information in accordance with this Policy or the Australian Privacy Principles
You can often access and update your information directly through your account settings. Otherwise, please contact us using the details in Section 14 and we will respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Current contact details are available at www.oaic.gov.au.
11. Data Retention
We retain personal information for as long as it is reasonably necessary to:
Provide the Platform and related services to you
Maintain business records for accounting, tax and legal purposes
Resolve disputes and enforce our agreements
Meet any other legal or regulatory obligations
When personal information is no longer required for these purposes, we will take reasonable steps to delete or de-identify it.
If you close your account, we will take reasonable steps to delete or de-identify your profile and other personal information, but we may retain certain records (for example, transaction history, security logs or information required for legal compliance) for a longer period.
12. Children and Minors
MatchUp Events is not intended for individuals under the age of 18.
We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has provided us with personal information, we will take reasonable steps to delete that information and, if applicable, close the related account.
If you believe a minor has provided us with personal information, please contact us using the details below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we do, we will post the updated version on this page and update the “Last Updated” date above.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. Your continued use of the Platform after any changes are posted indicates your acceptance of the updated Policy.
14. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or how MatchUp Events handles your personal information, please contact us at:
Email: info@matchupevents.com
Website: https://www.matchupevents.com
We will respond to your query or complaint within a reasonable period.